Frequently Asked Questions
Q- How much are tickets?
Standard Ticket Prices: Adults £10.00 | Child (5-15yrs) £5.00 | Group Save (10 tickets + 1 free of charge) £100.00
Q - How much is the Booking and P&P Fee?
The booking fee is £2.00 per ticket and the postage and packaging fee is £1.95.
Q- Can children come to the match?
Yes, A child ticket is applicable to children aged 5-15, children aged 2-4 require a valid ticket however this is free of charge, to order please call 02392 816 255. Babies in arms and under 2’s - Babies in arms and under 2’s do not require a ticket and will not be provided with a seat. Babies in arms need to be in a front carrier - buggies, prams and carry seats are not permitted.
Q- Can I buy tickets for a group?
Yes, you can buy as many tickets as you require for your group. Please select a ‘GroupSave’ ticket, this provides 11 tickets in total (11 tickets for the price of 10).
Q - How do I purchase easy access tickets?
To apply for easy access tickets please contact us on 02392 816 255.
Q - Will the seats be together?
Yes, all tickets on your order will be seated together.
Q - Can I sit with my friend who bought tickets separately?
We are not able to guarantee that you will be sat together if the orders have been placed separately. However, please email us (email@example.com) once you and your friend have purchased tickets and tell us the order numbers - and we will do our best to seat you together.
Q - Can I choose my seats?
You are not able to select specific seats, seating will be allocated at the time the tickets are despatched. If you have any particular requirements e.g. require an aisle seat, then please email us (firstname.lastname@example.org) and although we cannot guarantee particular seats, we will do our best to cater for your requirements.
Q- Can parking be purchased?
Any available parking can be purchased from our website.
Q- How much is parking?
Car £10.00 | Minibus £25.00 | Coach £40.00. Available parking can be purchased from our website.
Q- Can tickets be delivered to a different address?
For security reasons we can only despatch tickets to the billing address. For further assistance, please contact our customer services team email@example.com / 02392 816 255.
Q- What cards do you accept?
Visa Credit Card | Visa Debit Card | Visa Electron | MasterCard Credit Card | MasterCard Debit Card | Maestro - we do not accept American Express.
Q- I am having problems placing an order, what should I do?
First check the billing address you are entering is the registered card address. If you continue to experience problems please contact our customer services team on 02392 816 255 who can assist you.
Q - When will I receive the tickets?
Tickets will be despatched no later than a week prior to the match. Once your order has been sent we will send you an email to let you know that it is on its way.
Q - My tickets didn’t arrive, what should I do?
Tickets will be despatched no later than 3 weeks prior to the match. Once your order has been sent we will send you an email to let you know that it is on its way. If you have not received your tickets within 10 days of this notification, or by 30th March 2018, then please contact our customer services team firstname.lastname@example.org / 02392 816 255.
Q - I received my tickets but have since lost them, what should I do?
Please contact our customer services team email@example.com / 02392 816 255 who will arrange for the original tickets to be cancelled, and duplicates printed for collection on the day of the match.
Q - Why can’t duplicates be posted to me?
Duplicate tickets are only issued once, to avoid any postal delays or losses, duplicates must be collected from on the day of the match.
Q - Where do I collect reprinted/duplicate tickets from?
Please collect your reprinted tickets from The Twickenham Stoop, we will notify you with details of the collection point nearer to match day.
Q - Where can I purchase Hospitality tickets?
If you are interested in hospitality for this event, please email us firstname.lastname@example.org or call us on 02392 816 255.
Q - Can I cancel my order?
Please contact the customer services team email@example.com / 02392 816 255.
Q - I do not need all/some of my tickets, can I re-sell them?
It is prohibited to onward sell or offer a ticket in excess of its face value and it may not be sold through any online auction or other website, without authorisation - this will result in cancellation of the ticket. If you need to cancel your order in part or whole, please contact the customer services team firstname.lastname@example.org / 02392 816 255.
Q- How do I get there?
Full details about travelling to The Stoop can be found at www.quins.co.uk.
Q- What time is kick off?
Your tickets provides access to all three matches on the day;
13:00 - Royal Navy Mariners v Royal Air Force Vultures - (this match will be played at Kneller Hall)
15:15 - Royal Navy Women v RAF Women
19:45 - Royal Navy Senior XV v RAF Senior XV